Spaces with character. Homes with soul.

1. Information We Collect

When you request a quote, contact us, book a service, or subscribe to our newsletter, we may collect your name, email address, phone number, project address, service preferences, and other information you voluntarily provide.

2. Newsletter Information

If you subscribe to our newsletter, we may collect your email address and date of birth when provided. Your date of birth is used only for optional birthday offers, special greetings, and related customer communications.

3. How We Use Your Information

• To prepare quotations and project estimates
• To schedule consultations, surveys, and services
• To communicate about your project or booking
• To provide customer support and after-care services

4. Newsletter & Marketing

We send newsletters, offers, and promotional communications only where you have provided appropriate consent. Every marketing email includes an easy unsubscribe option, and you can withdraw your marketing preferences at any time.

5. Sharing of Information

We do not sell or rent your personal information. Information may be shared only with trusted professionals, licensed specialists, contractors, service providers, or payment processors when necessary to provide our services or complete a transaction.

6. Cookies & Analytics

Our website may use essential cookies and privacy-respecting analytics to improve website performance, understand visitor behaviour, and make our services more useful. We do not use your information for cross-site behavioural profiling.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, loss, or misuse. However, no internet transmission or storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, honour warranties, and meet applicable legal or contractual obligations.

9. Your Privacy Rights

You may request access to, correction of, or deletion of your personal information, subject to applicable legal requirements. You may also withdraw newsletter or marketing consent at any time by contacting us.

10. Contact Us

If you have questions about this Privacy Policy, your personal data, or how we handle your information, please contact our privacy team at privacy@homeknowledge.org.

1. Scope of Services

Home Knowledge Homes LLC provides renovation, installation, maintenance, repair, and home improvement services as described in the signed proposal, quotation, or work order. Any service outside the agreed scope requires a written change order approved by both parties.

2. Quotes & Estimates

Quotations are itemised and generally remain valid for 30 days unless a different validity period is stated. Final pricing may change when the customer requests additional work, materials, upgrades, or changes to the original project specifications.

3. Payments & Deposits

• A 30% deposit is required to secure the project schedule
• Remaining payments are due according to agreed project milestones
• Accepted payment methods may include card, bank transfer, and certified cheque
• Late or overdue payments may affect project scheduling

4. Scheduling & Site Access

We make reasonable efforts to follow the project schedule stated in the agreement. Customers must provide safe and reasonable access to the property during agreed working hours, generally 8:00–18:00 on weekdays. Delays caused by restricted access, customer changes, weather, or circumstances beyond our reasonable control may affect completion dates.

5. Materials & Customer Selections

Materials, fixtures, finishes, appliances, and other products will be supplied according to the approved project specifications. Customer-requested substitutions or upgrades may result in additional costs and schedule changes and must be approved before installation.

6. Changes & Additional Work

Any modification to the approved design, materials, layout, or scope must be confirmed through a written change order. Additional work will not begin until the associated changes in price and schedule have been approved by the customer.

7. Warranties

Workmanship is warranted for 10 years from the date of substantial completion, subject to the terms and exclusions of the applicable warranty. Manufacturer warranties for eligible materials, appliances, fixtures, and equipment are passed through to the customer where applicable.

8. Property & Customer Responsibilities

Customers are responsible for removing or protecting personal belongings from active work areas and informing us of known property conditions, access restrictions, or hazards. Pre-existing defects or conditions discovered during the project may require additional work and are not covered unless specifically included in the signed agreement.

9. Liability & Insurance

Home Knowledge Homes LLC maintains appropriate business and general liability insurance for its operations. To the extent permitted by applicable law, liability is limited to the value of the applicable contract. Nothing in these terms excludes or limits liability that cannot legally be excluded or limited.

10. Cancellation, Disputes & Governing Law

Project cancellation, termination, refunds, and applicable charges are governed by the signed agreement and applicable law. The parties agree to make reasonable efforts to resolve disputes through good-faith communication and mediation before pursuing formal legal remedies. These terms are governed by the laws of the State of Oregon, with mediation held in Multnomah County where applicable.

Unused Materials

Any materials you purchased through us (tiles, fixtures, fittings, hardware) can be returned in original, unopened packaging within 30 days of delivery for a full refund. Delivery costs on returned goods are covered by us if the return is due to our error.

Completed Work

Services are covered by our rework guarantee rather than returns: if any aspect of the finished work doesn't meet the agreed specification or our 120-point checklist, we return and correct it at no charge — usually within 5 business days of your report.

Cancellations

Cancel a scheduled service with at least 48 hours' notice and your deposit is refunded in full. Cancellations inside 48 hours may retain the deposit to cover allocated crew time and ordered materials — we'll always deduct only actual incurred costs.

Refund Timelines

• Approved refunds are processed within 2 business days of approval
• Funds appear on your original payment method within 5–7 business days
• Warranty claims are handled free of charge and never require a refund process

How to Claim

Email care@homeknowledge.org with your invoice number and a photo where relevant, or call (503) 555-0142. A project manager — not a call centre — handles every claim personally.